Turrito offers multiple IT support options for businesses in South Africa. At its most basic; this is delivered in three ways. The first is a Dedicated Service Desk which is made up of onsite resources located within the client environment. The second is a fully outsourced and remote Unlimited Technology Support contract where all users have unlimited access to the service desk to resolve their issues immediately. Lastly, and what is explained in more detail on the right and below, is what we call On-Demand Support which is a bundle of pre-paid hours and is primarily for our clients that have a fully functional IT department, but occasionally require some help with projects or a rapid response team to assist when short-staffed.
Our Service Desk, when contracted to provide “On Demand” hours will provide you with IT support when you need it. Our team will work fast to solve any IT issues, with the aim of restoring your business back to normal as quickly as possible. Our analysts take ownership of your call and will stay with you until your issue is solved.